Help
Frequently asked questions.
Here you will find general information about shopping, delivery, returns, and how the store works. For sizing, composition, use, and care, check the individual product page.
Products
Information about the brands, availability, and where to find each product detail.
Orders
Help with payment, delivery, changes, and any problem with an order.
Returns
General information about returns, refunds, and how to request help.
Products and availability
Which brands and products can I find here?+
The Chic Noir brings together clothing and accessories from Positive Pregnancy Care, a brand centred on pregnancy, maternity, babies, and family, alongside the Ëlabba Essence aromatic collection. The selection may change according to availability.
Where can I find sizing, composition, and instructions?+
Each product has its own sizing, composition, use, and care information. Check its page before buying or using it; where further information is available, it will also appear in the product FAQ.
How are Ëlabba essences used?+
Ëlabba essences are for spraying into spaces, such as rooms, your doorway or your workspace, never onto skin. Each product page explains its ritual and directions.
How is availability updated?+
Available options are shown on each product. Some pieces may be offered in limited quantities; if an option is not shown, it is not available to purchase at that time.
Orders and delivery
Where do you deliver?+
We ship from London to the UK, the EU and other countries. Choose your country in the cart: if it is not listed, we cannot ship there yet. Ëlabba essences ship within the UK only, up to four per order, under Royal Mail's rules for perfumes.
Where are the delivery cost and estimated time shown?+
In the cart, before you pay. Based on the country you choose and the weight of your order, you will see each delivery option with its price and estimated time, and standard UK delivery is free above the amount shown in the shop.
How is payment processed?+
Stripe processes payment securely. The Chic Noir does not store or handle your card details.
Can I change or cancel an order?+
If you need to change or cancel an order, contact us as soon as possible. Once an order has been prepared or dispatched, changes may not be possible.
What should I do if there is a problem with my order?+
Send us your order number, a short description, and photos if an item arrived damaged. We will review the issue and let you know the next step.
Returns and help
How do I request a return?+
Read the Returns and Refunds Policy for the applicable conditions and exceptions. Email [email protected] before sending anything back so we can provide return instructions.
How can I ask for help with a product or order?+
Use the contact page and include the product name or your order number, together with the information we need to review your question.
Don't see your question?
Send us the relevant product or order number and the detail you need. This will help us review your question more accurately.